Refund policy
Returns & Refunds
Clear information about returns, withdrawal rights, damaged products and refunds.
Some VirginiaCare® products are sealed goods intended for personal and hygienic use. Under applicable law, the right of withdrawal may no longer apply once the seal of a qualifying hygiene product has been removed after delivery.
1. Right of Withdrawal
Consumers generally have the right to withdraw from an eligible purchase within 14 days without giving a reason.
The withdrawal period generally begins on the day on which you, or a third party designated by you who is not the carrier, receives the goods.
Further information regarding your statutory right of withdrawal can be found in our Withdrawal Policy.
2. Return Conditions
Products returned following an eligible withdrawal should be returned complete and, where applicable, with their original packaging.
You may be responsible for any loss in value resulting from handling the goods beyond what is necessary to establish their nature, characteristics and function.
Sealed Hygiene Products
Due to the personal and hygienic nature of certain VirginiaCare® products, special statutory rules may apply.
The right of withdrawal does not apply to contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons if the seal has been removed after delivery.
Therefore, please inspect the external packaging before opening or removing any hygiene seal.
3. How to Request a Return
To notify us of a withdrawal or request a return, please contact our customer service team:
Please include your order number and sufficient information for us to identify your order.
If your return is accepted, we will provide the necessary return instructions. Please do not send products back without contacting us first.
4. Return Shipping Costs
Unless otherwise required by applicable law, the customer is responsible for the direct cost of returning goods following a withdrawal.
If a product is defective, damaged, or an incorrect item was supplied, please contact us before arranging the return.
5. Damaged or Incorrect Products
Please inspect your order after delivery and contact us promptly if the product is defective, damaged, or if you have received an incorrect item.
To help us assess the issue efficiently, please provide your order number and, where appropriate, photographs showing the condition of the parcel and product.
6. Refunds
Once an eligible return has been received and inspected, we will process the applicable refund.
Approved refunds will normally be issued to the original payment method used for the purchase.
Please note that your bank, credit card provider, or payment service provider may require additional processing time before the refund appears in your account.
7. Statutory Rights
Nothing in this Returns & Refunds Policy is intended to restrict any mandatory consumer rights available to you under applicable law.
Need Assistance?
Our customer service team can help with return and refund enquiries.
RCMDT GmbH
Bussardstraße 6
68753 Waghäusel
Germany
Email:
info@virginia-care.com