Privacy policy

1. Personal Information We Collect

Depending on how you use our website and services, we may process information including:

• Name and contact information
• Billing and shipping address
• Order and transaction information
• Email address and telephone number where provided
• IP address, browser and device information
• Website usage and technical log information
• Cookie and consent information
• Communications sent to our customer service team

2. How We Use Personal Information

We process personal information where necessary to operate our online store and provide our services. This may include:

• Processing and fulfilling orders
• Processing payments
• Arranging delivery
• Providing customer service
• Communicating about orders and enquiries
• Maintaining the security of our website
• Preventing and detecting fraudulent transactions
• Complying with legal and regulatory obligations
• Improving our website and services
• Marketing where legally permitted or where consent has been provided

3. Legal Bases for Processing

Where the General Data Protection Regulation (GDPR) applies, personal information may be processed on one or more of the following legal bases:

• Performance of a contract or steps taken before entering into a contract
• Compliance with a legal obligation
• Our legitimate interests, where those interests are not overridden by your rights
• Your consent, where consent is required

4. Shopify & E-Commerce Services

Our online store is operated using Shopify. Personal information required to provide the online store and process transactions may therefore be processed through Shopify and its service infrastructure.

Shopify may process personal information in accordance with its own privacy documentation and applicable data protection requirements.

5. Payments

Payments are processed through the payment methods made available during checkout. Depending on the payment method selected, information required to process the transaction may be transferred directly to the respective payment service provider.

We do not require customers to send complete payment card details to us by email or through ordinary customer-service communications.

6. Shipping & Order Fulfilment

Where necessary to fulfil an order, relevant delivery information may be provided to shipping, logistics and fulfilment service providers. Only information required for the respective service should be transferred.

7. Cookies & Similar Technologies

Our website may use cookies and similar technologies that are necessary for functions such as the shopping cart, checkout, security and website operation.

Additional technologies may be used for analytics, personalization or advertising where permitted by applicable law and, where required, subject to your consent.

8. Analytics & Advertising

Where enabled and legally permitted, we may use analytics and advertising services to understand website performance, measure advertising effectiveness and improve our services.

Such services may process technical information such as device identifiers, browser information, IP address, website interactions or cookie information, depending on your consent choices and applicable law.

9. Sharing Personal Information

We may share personal information with service providers where necessary to operate our business and fulfil our obligations, including e-commerce, payment, hosting, IT, analytics, fraud prevention, customer service and shipping providers.

Personal information may also be disclosed where required by law, regulation, legal process or a competent authority.

10. International Data Transfers

Some service providers may process personal information outside your country of residence or outside the European Economic Area. Where required by applicable data protection law, appropriate safeguards are used for such transfers.

11. Data Retention

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable contractual, accounting, tax, regulatory and legal obligations.

12. Your Privacy Rights

Depending on the applicable law, you may have rights regarding your personal information.

13. Children

Our online store and products are not directed at children. We do not knowingly intend to collect personal information from children through the purchase of our products.

If you believe that a child has provided personal information to us improperly, please contact us so that the matter can be reviewed.

14. Security

We use appropriate technical and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

No method of transmission or electronic storage can provide absolute security, and therefore complete security cannot be guaranteed.

15. Changes to This Privacy Policy

We may update this Privacy Policy where necessary to reflect changes to our services, technology, legal requirements or business practices. The current version will be published on this page.